Due to COVID-19 restrictions, there may be shipping delays right now.
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FAQs

Yes, we deliver Australiawide.
It takes 3-5 business days in metropolitan city and 5-7 business days to deliver outside Melbourne. Our delivery partners are currently experiencing delays. As a result your order may take longer to arrive. We apologise for any inconvenience this may have caused.
When you order is ready for delivery, you will receive an email from us. You will also receive updates from our delivery partners throughout the delivery journey. If your order contains multiple items, it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.

You need to notify us via email within the 3 days you will receive the parcel. The items with original receipt are returned within 15 days of purchase. Return Delivery fees will be paid by customer.

Items must be in original condition as purchased with no personalisation and all labels/tickets attached.

Garments must not have been worn, washed and changed at any condition.

Please contact us via email at info@urbanthekaaustralia.com.au and we will assist you.

We accept Visa, MasterCard, American Express and, Discover. We also accept payment via PayPal and Afterpay.

As soon as an order is placed, we began processing it. For this reason, we are unable to change or make changes to the order. Our return policy can be used to start a return.
Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.

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AUSTRALIA

NEW ZEALAND

Urban Theka Australia manage shop price based on AUD. Price for New Zealand clients are converted according to current AUD -> NZD exchange price.